Return & Replacement Policy

At SDECO, we strive to provide high-quality cotton cushion covers that meet your expectations. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement as per the terms of this policy.

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1. Product Details

SDECO cushion covers are made from cotton fabric and are available in 16 × 16 inches size. Customers are requested to carefully review the product details before placing an order.

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2. Eligibility for Replacement

A replacement request may be considered if:

• The product is damaged during delivery.

• The product has a manufacturing defect.

• You have received an incorrect product.

• The product received is materially different from the product ordered.

All replacement requests are subject to verification by SDECO.

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3. Replacement Request Period

Please contact SDECO within [7 days] of receiving your order to report a damaged, defective, or incorrect product.

To process your request, please provide:

• Order number

• Clear photographs of the product

• Photographs of the packaging, where applicable

• A brief description of the issue

We may request additional photographs or a video for verification.

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4. Original Product Must Be Returned

Replacement will be processed only after SDECO receives the original product.

Once your replacement request is approved, you will be provided with instructions for returning the original product.

The replacement product will be dispatched after the returned product has been received and verified by SDECO.

 

5. Condition of the Returned Product

The product should be returned in its original condition and packaging, wherever applicable.

Products that have been used, washed, altered, stained, or damaged due to improper handling may not qualify for replacement, subject to applicable law.

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6. Non-Eligible Replacement Requests

Replacement may not be provided for:

• Change of mind after purchase

• Incorrect size selection by the customer

• Products that have been used or washed

• Damage caused by improper washing, handling, or storage

• Damage caused after delivery by the customer

• Minor variations in color, texture, or appearance resulting from photography, lighting, or screen settings

 

7. Replacement Availability

Replacement is subject to the availability of the same product.

If the same product is unavailable, SDECO will communicate the available resolution to the customer.

 

8. Refund Policy

SDECO primarily offers product replacement for eligible damaged, defective, or incorrect products.

A refund will not be provided automatically simply because a replacement request has been raised. Any refund, where applicable, will be subject to SDECO’s policy and applicable laws.

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9. Return Shipping

For an approved replacement request relating to a damaged, defective, or incorrect product, SDECO will provide the customer with the applicable return instructions.

The replacement process will begin only after the original product has been received by SDECO.

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10. Damaged Package/Product

If your package appears damaged at the time of delivery, please take photographs of the package before opening it, wherever possible.

If the product is damaged, contact SDECO within the specified replacement period and share your order details and photographs.

 

11. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may not be possible.

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12. How to Request a Replacement

To request a replacement, please contact:

SDECO

Email: support@sdeco.in

Phone: +91-8218637974

Please mention your order number and provide details of the issue along with the requested photographs/videos.

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13. Replacement Process

The replacement process will generally follow these steps:

Request Raised → Verification → Return Instructions → Original Product Received → Product Inspection → Replacement Dispatched

Please note that the replacement will be dispatched only after the original product has been received and verified by SDECO.

 

14. Policy Updates

SDECO reserves the right to update this Return & Replacement Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.

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15. Contact Us

For questions regarding returns or replacements, please contact our customer support team.

SDECO
Email: support@sdeco.in
Phone: +91-8218637974
Address: F-14/2, Street No-9, Pipal Road, Mohan Garden, Uttam Nagar-110059